ConstructionOnline Blog

Cydney Dorsey

Cydney Dorsey

Recent Posts by Cydney Dorsey:

Construction Estimating 101: Why Most Project Estimates Fall Short (and How to Fix Them)

Ask any ten construction professionals what makes a great estimate, and you'll likely hear the same three things: it's fast, it's accurate, and it protects profit. Call it the estimating trifecta. Now ask those same professionals how many of their recent estimates truly hit all three, and the conversation gets quieter.

The uncomfortable truth is that most construction companies consistently achieve one or two of those targets—rarely all three. Speed often comes at the expense of accuracy. Accuracy often slows turnaround to a crawl. And profitability, the whole point of the exercise, gets treated like an afterthought—something to check after the numbers are already out the door.

This isn't a small problem. The McKinsey Global Institute has tracked construction productivity growth at roughly 1% per year over the past two decades—well behind the 2.8% annual growth of the broader global economy. The industry isn't failing for lack of effort. It's failing because too many of the workflows that determine whether a project succeeds—estimating chief among them—haven't evolved to match the pace of the work.

Estimating isn't just math. It's the front door to every project you win, every margin you protect, and every relationship you build with a client. When it breaks down, the ripple effect touches everything that follows. The good news? The patterns behind most estimating failures are predictable—and fixable.

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Topics: Business Building Best Practices Estimating

Mastering Construction Payment Applications: A Practical Guide to Streamlined Billing

For construction professionals looking to reduce disputes, protect cash flow, and get paid on time. 

If you've spent time in construction finance, you know that getting paid isn't just a matter of doing good work—it's a matter of documenting it correctly. Payment applications, or "pay apps," are the mechanism through which contractors request compensation for completed work. Done well, they keep projects moving and relationships intact. Done poorly, they invite delays, disputes, and cash flow headaches that can ripple across an entire project.

This guide breaks down everything you need to know about construction payment applications: what they are, what they must include, how to manage them effectively, and how modern technology is transforming the process.

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Topics: Payment Applications

Top Sales KPIs Every Construction Company Should Track

Why Metrics Matter More Than Instinct

Running a construction business requires constant decision-making — which jobs to pursue, where to allocate resources, and how to price competitively. For many companies, those decisions have historically been driven by experience and intuition.

But as competition grows and margins tighten, relying solely on “gut feeling” can leave opportunities on the table. The most successful construction companies today make decisions backed by data — using clear, measurable indicators to track performance, forecast growth, and improve profitability.

That’s where Key Performance Indicators (KPIs) come in. Tracking the right sales KPIs helps your team identify what’s working, where deals get stuck, and how to convert more opportunities into signed contracts.

With connected tools like ConstructionOnline and HubSpot CRM, construction businesses can finally measure their entire sales pipeline — from first contact to final handshake — with accuracy and confidence.

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Topics: TrueVision™ Business Intelligence Construction CRM Lead Tracking Opportunities

What We Heard at IBS 2026: More Capability. Fewer Systems.

The 2026 International Builders’ Show filled the Orange County Convention Center with movement, sound, and constant activity.

Booths stretched in every direction — construction software platforms, financial services, full-scale product installations, lighting displays, live demonstrations, even fully built-out fireplaces flickering inside elaborate exhibits. Music carried across the hall. Presentations drew tight crowds. Somewhere nearby, fresh cookies were baking, the smell drifting through the aisles where teams, families, and the occasional dog made their way through the crowd. A steady hum of conversation underneath all of it. 

It was impossible not to feel the scale of it. Nearly 75,000 attendees. More than 1,600 exhibitors. Thousands of conversations happening at once.

And yet, amid the spectacle, one theme surfaced again and again in conversations at our booth:

Builders aren’t looking for more software. They’re looking for fewer systems.

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Topics: Trade Shows

The 2026 Construction Trade Show Guide: Which Events Are Worth Your Time (and Money)?

With tighter margins, evolving technology, and ongoing labor challenges, contractors and builders are navigating constant pressure to do more with less. That makes it harder than ever to prioritize business development and process improvement—but if you don't make the time for change, everything stays the same.

Want to see real solutions in action? Consult with peers facing the same challenges? Evaluate technologies that could transform your operations? Making the strategic decision to attend a construction trade show or convention lets you step back from daily project demands and focus on real solutions to your real challenges.

The question isn't whether trade shows have value—it's which ones are worth your time and investment.

Here's your complete guide to the construction trade shows worth attending in 2026, plus strategies to maximize your ROI.

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Topics: Business Building Trade Shows

A Builder's Christmas Carol: Three Ghosts of Construction

As the year winds down, reflection settles in—a quiet companion to the season. For construction professionals, it's a time of looking back on projects completed, lessons learned, and challenges overcome...while preparing for what comes next. 

If the construction industry had its own version of A Christmas Carol, the story would unfold differently than Charles Dickens originally imagined. There would be no rattling chains or candlelit rooms, but the lessons would still ring true. Construction has its own ghosts of the past, present, and future—each offering a reminder of where the industry has been, where it stands today, and where opportunity lies.

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Topics: Business Building Best Practices Project Management

Construction Workforce Training & Development: How to Build a Future-Ready Team

The construction industry is facing a defining moment. As new technologies reshape how projects are built and managed, business leaders are also confronting a persistent workforce challenge — finding, developing, and retaining skilled people.

While the construction labor shortage continues to affect productivity and profitability across the industry, forward-thinking companies are discovering a powerful solution: strategic construction workforce training. By focusing on employee retention in construction, structured training programs, and long-term development, these businesses are creating teams that are not only more capable today but more adaptable to tomorrow's demands.

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The Ultimate Guide to Sales Management in Construction

The New Blueprint for Construction Sales

What separates a construction firm that grows 15% year-over-year from one that plateaus? It's rarely the quality of their work; more often than not, it's how they manage the work they haven't won yet.

For many construction companies, relationships, referrals, and reputation have historically been their primary sources of new leads and opportunities. But, as the industry changes, clients are becoming more aware and more selective. To stay competitive, successful firms are focusing on purposeful, data-driven sales processes.

Modern sales management in construction is about more than closing deals. It's about building visibility across your pipeline, improving accuracy in estimating, and strengthening the connection between marketing, preconstruction, and project management. When done well, construction sales management becomes the foundation for long-term profitability and growth.

That's where construction sales management software like ConstructionOnline comes in — delivering an integrated platform that empowers teams to manage leads, track opportunities, build precise estimates, and present winning proposals, all in one connected system.

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Topics: Business Building Best Practices Estimating Construction CRM Lead Tracking Opportunities

Bridging Sales and Project Management: Why Alignment Matters in Construction

Picture this: A project manager walks onto a jobsite Monday morning, where his team is working on a million-dollar commercial renovation. Immediately, there's a problem: the client is expecting premium plumbing fixtures — he says they were "promised" during the sales meeting — but the PM has no record of this commitment. There's no mention of premium fixtures in the contract, no allowance for this upgrade in the budget, and the installation crew is brought to a screeching halt while everyone scrambles to figure it out. 

Sound familiar? 

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Topics: Construction CRM Lead Tracking Opportunities

From Chaos to Clarity: How Digital Plan Management Helps Construction Teams Build Better

Executive Summary

In construction, even the best-managed projects can falter when teams work from outdated or disconnected plans. Inefficient plan management creates confusion, rework, and costly delays — issues that are entirely avoidable with today’s digital tools. Modern digital plan management transforms project coordination by centralizing drawings, markups, and revisions into a single, real-time source of truth accessible from anywhere. The result is fewer errors, faster decision-making, and stronger collaboration across every stakeholder. In this article, we explore how forward-thinking construction firms are leveraging digital plan management to reduce risk, improve efficiency, and deliver projects with greater precision — and how solutions like ConstructionOnline’s Redline Planroom make that transformation both practical and profitable.

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Topics: Redline Planroom